Returns Policy

🌿 Returns & Refunds Policy

At SpruceUp, your satisfaction matters. We work with trusted partners like Zendrop in the U.S.A to deliver high-quality, stylish products straight to your door. Because our products are fulfilled through third-party partners, we follow a streamlined returns and refund policy.

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🔁 Returns

Due to the nature of our dropshipping service, we do not accept returns for change of mind, incorrect sizing, or accidental orders. Please review all product details and sizing information carefully before completing your purchase.

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📦 Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or significantly different from the description, we’re here to help. Please email us at [your email] within 7 days of delivery with:

• Your order number

• A clear photo of the item and packaging

• A short description of the issue

We’ll work with our fulfillment partner (Zendrop) to offer a replacement or refund if your claim meets their conditions.

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⏱ Processing Time

All refund or replacement requests are reviewed within 2–4 business days. If approved, replacements are processed within 5–10 business days.

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❌ Non-Returnable Items

• Items marked as Final Sale
• Personalized or custom items
• Products returned without prior approval

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💬 Need Help?

We’re always here to support you. Reach out to contactspruceupstore@gmail.com with any questions or concerns.

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